ComfortMaster Service Plans Provide Valuable Protection

Tracey Energy offers three choices in ComfortMaster Service Plans, and we strongly recommend that you purchase this valuable form of protection for your heating equipment. With any one of our plans, you get three important benefits:

• An annual tune-up that reduces the chance of a system failure and restores your system to peak operating efficiency. A well-tuned system uses 5% less fuel than an untuned one, which amounts to a fuel savings of $100 or more for most homes in a typical year.
  
• An assurance of 24-hour response to heat emergencies. If your heat ever goes out on a cold winter night, you'll greatly appreciate a prompt response from Tracey Energy.
  
• Cost savings in the event of a repair. Our Bronze plan includes a 20 percent discount on parts and labor. Our Silver and Gold Plans cover 100 percent of the cost of repairs to the components that they cover.
  

Here is an overview of our plans.

Bronze ComfortMaster Service Plan

• Regularly scheduled heating system tune-up (see details below)
  
• 20 percent discount, including labor, on repair or replacement of parts covered by the Gold and Silver plans (see ComfortMaster Service Plans brochure for lists of covered parts)
  
• Emergency service for heat outages 24 hours a day (Oct. 1 to March 31)
  

Silver ComfortMaster Service Plan

• Regularly scheduled heating system tune-up (see details below)
  
• 100 percent coverage, including labor, on repair or replacement of parts covered by the Silver plan for the main zone (see ComfortMaster Service Plans brochure for lists pf covered parts)
  
• 20 percent discount, including labor, on repair or replacement of parts covered by the Gold plan (see ComfortMaster Service Plans brochure for lists of covered parts)
  
• TankSure coverage for your oil tank
  
• Emergency service for heat outages 24 hours a day (Oct. 1 to March 31)
  

Gold ComfortMaster Service Plan

• Regularly scheduled heating system tune-up (see details below)
  
• 100 percent coverage, including labor, on repair or replacement of parts covered by the Gold and Silver plans for the main zone (see ComfortMaster Service Plans brochure for lists of covered parts)
  
• Emergency service for heat outages 24 hours a day (Oct. 1 to March 31)
  

The regular scheduled tune-up provided in each plan includes:

• Vacuum clean the heating unit, smoke pipe and chimney base, if accessible and as needed
  
• Conduct tests to restore system to peak performance
  
• Adjust burner for maximum efficiency
  
• Clean and adjust electrodes and nozzle assembly
  
• Lubricate all motors, bearings, fans and circulators
  
• Replace nozzle and oil filter
  
• Test and adjust all safety and operating controls
  
• Inspect flue pipe, barometric damper and combustion chamber
  
• Test oil pump operation
  
• Inform customer of equipment condition via written report
  

ComfortMaster Oil-Fired Water Heater Plan

(Add to any ComfortMaster Plan above)

• Regularly scheduled tune-up
  
• 100 percent coverage, including labor, for repair or replacement of all oil burner components and controls
  
• This supplemental plan can only be purchased in conjunction with one of the above-mentioned ComfortMaster Service Plans
  

Loyalty Credits

For each consecutive year that you renew your Silver or Gold ComfortMaster Service Plan, you earn Loyalty Credits ($50 for the ComfortMaster Silver Plan, $100 for the ComfortMaster Gold Plan). You can use these credits up to $1,000 toward the purchase and installation of heating equipment from Tracey Energy. (see ComfortMaster Service Plans brochure to learn how you can redeem your credits)

Tank Sure Tank Protection

Our TankSure® Program enables us to evaluate the safety and integrity of your oil tank, using an EPA-approved technology. This is important for you and your investment in your home.

Why Do I Need TankSure®?

Just like the roof on your house or tires on your car your heating oil tank has a finite lifespan. Oil tanks contain hundreds of gallons of fuel and they typically corrode from the inside out. Therefore, your tank may look perfectly fine, but it could be wearing excessively thin in spots. The ultrasonic testing process we perform will allow us to give you a sense of security - or advance warning of a possible problem.

What Benefits Do I Get With TankSure®?

Our technicians are trained to conduct the TankSure® Program ultrasonic tank test. You will receive a Tank Inspection Certificate, which is a valuable record if you ever plan to sell your home. Most importantly, qualified tanks will receive a $1,000 credit toward a new tank when you need one. This is an important safety check and a valuable economic benefit for our customers.

How Does TankSure® Work?

A TankSure®-trained technician will conduct an ultrasonic test (similar to a medical ultrasound) of your tank every year at the time of your annual service. The test measurements are analyzed by our tank analysis software program, which will indicate when a tank should be replaced. Once your tank is qualified by the first test, the TankSure® Program provides you with a tank payment credit that covers $1,000 of the replacement cost of your tank. This is a valuable and unique benefit.

The TankSure® Program Includes:

$1,000 Proactive Tank Replacement Credit
• Tank Credit covers $1,000 toward replacement of your tank
  
• Proactive monitoring and replacement of tanks
  
• Reduces unexpected costs
  
• Reduces risk and increases safety
  
Ultrasonic Inspection
• Trained technicians use an EPA-approved ultrasonic testing process to evaluate the thickness of your tank walls
  
• The annual test and evaluation facilitates a Proactive Replacement Process
  
Scientific Analysis & Documentation
• Your tank's thickness measurements, physical characteristics and surrounding environment are analyzed with state-of-the-art Tank Profiling Software
  
• Tank information is compiled on a Tank Inspection Certificate for your records. This is important documentation if you ever sell your home.
  

For more information or to enroll in the TankSure Program,
call Tracey Energy today or contact us online.

To enroll in a ComfortMaster Service Plan, please visit your Account Page.